Though we are living on tough times as one of the 3rd World Countries in the world Teleperformance is one of the BPO call centers that somehow save us up as a country by creating more jobs, training people on how to communicate and bring a more conducive atmosphere , work ethics, and multinational approach to its customer that have catered and will be catering in the years to come.
President, Teleperformance Asia Pacific
In an industry where talent capability and organizational size are key differentiators, the engagement of a leader with deep immersion in strategic management, financial operations, marketing administration, and people development is crucial in accelerating the business toward success.
David Rizzo is one of the Philippines’ most seasoned industry professionals who has contributed to the growth of the contact center business in the country. His leadership of Teleperformance Philippines has established the company’s competencies and industry advantage, being the preferred outsourcing option of premier companies from dominant verticals in the USA, Canada, Australia, New Zealand, and the United Kingdom.
Dave joined Teleperformance Philippines in 2003 as Vice President for Operations. Prior to this, he held leadership positions at Teleperformance USA and in other leading contact center companies, with success areas in communications, marketing, and commerce. His commendable management of the Philippine business earned for him the Teleperformance Leadership Award in 2007. Later in 2009, Dave was appointed President of Teleperformance Asia Pacific where he is responsible for the contact center operations in China, Indonesia, Vietnam, and Singapore.
Teleperformance Philippines continues to grow under Dave’s leadership. The company has expanded to over 15,000 employees in 2011 and is now one of the largest markets of its principal company Teleperformance Group. Currently, Teleperformance Philippines operates more than 10,500 workstations from nine business sites located across Metro Manila, Bacolod City and Cebu City.
As an organization that values and supports its people with first-rate learning opportunities, global market exposure, corporate social responsibility advocacy, and safety and wellness programs, Teleperformance Philippines was awarded the 2011 Employer of the Year by the International ICT Awards. This recognition is a testament to the company’s commitment to its ever expanding workforce by providing them the best career experience in the highly competitive Philippine BPO sector.
Managing Director, Teleperformance Philippines
Brian Johnson’s extensive experience in the contact center industry strongly supports Teleperformance Philippines’ campaign to be at the forefront of industry leadership in the BPO sector.
Brian has been one of the senior leaders of Teleperformance since 2004. He has served as Regional Vice President for Operations in Argentina. He likewise held the position of Executive Vice President for the Technical Services Division from 2006 to 2009 from the company’s headquarters in Salt Lake City, Utah before relocating to the Philippines.
As Managing Director, Brian has successfully led the growth of the business in the Philippines which has nearly doubled in size having added four (4) new sites including Pasay, Quezon City, Makati and Cebu in the past three years.
Under his leadership, Teleperformance continues to maintain its industry leadership through its operational excellence and impressive employee satisfaction ratings.
With 10,500 workstations and nine (9) offices nationwide, Teleperformance Philippines is one of the largest companies under the Teleperformance Group and provides tremendous value and performance for its clients. Over the last 16 years, Teleperformance Philippines has opened up a strategic market to support the Group’s multi-shore strategy and will continue to invest heavily in its operations in this region.
Teleperformance operations in the Philippines service clients ranging from telecommunications, broadband services, travel, computer programs and peripherals, financial services, and health care. Recognized as the 2011 International ICT Awards’ BPO Employer of the Year by the Business Process Outsourcing Association of the Philippines and the Canadian Chamber of Commerce, Teleperformance remains true to its pledge, “Transforming Passion into Excellence,” by providing the best employment experience in the Philippine BPO sector.
Teleperformance, the world’s leading provider of outsourced CRM and contact center services, serves companies around the world with customer acquisition, customer care, technical support and debt collection programs. In 2011, it reported consolidated revenue of EUR 2,126.2 million (US$2,955 million) based on EUR1 = US$1.39).
The Group operates 98,000 computerized workstations, with more than 135,000 full-time equivalent employees across 250 contact centers in 49 countries. It manages programs in more than 66 languages and dialects on behalf of major international companies operating in a wide variety of industries. Teleperformance shares are traded on the NYSE Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. Teleperformance is included in the following indices: SBF 120, STOXX 600 and France CAC Mid & Small.
Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. The company operates more than 10,500 workstations from nine contact centers located in and around Manila, Bacolod City and Cebu City.
This 2012, Teleperformance marks its 16th year of continued growth in the Philippines. This milestone highlights the company’s commitment to steadily provide the best employment experience in the country and proactively support the nation’s ICT-BPO sector.